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システムアナリスト | System Analyst/Administrator - Tokyo

Japan

Ref#: 19021095

掲載日: 5-Jun-2019

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Contribute to company’s top line growth and/or operational efficiency improvement through technology utilization including but not limited to:

- User support to utilize IT platforms such as Salesforce and GRID;

- Bridge between users and internal/external development teams for system development and enhancement;

- Data governance to keep the data useful for users as well as advanced analyses.


Key Responsibilities:
Coordination of System Enhancement
- Lead and coordinate the system enhancement requests of our CRM and property databases including Salesforce
- Update the progress of system enhancement cases for Japan users and other key stakeholders

 
Operation Support / Help Desk for Local Business Lines
- Work closely with local users to help them to translate their KPIs into technology solutions
- Train local uses so that they can fully utilize the functionalities of CBRE internal systems to drive LOB’s business
- Work closely with local users and global IT as well as external vendor to raise enhancement request to make the system align with Japan business
 
Data Management

- Maintain use list of CRM system
- ETL manually among internal and external systems
- Streamline ETL processes to reduce manual operation
- Define Account Standards and Governance& maintain Japan Account Hierarchies


Required Knowledge & Skills:

- Degree qualified with 2+ years’ experience in system administrator of Salesforce or other CRM systems
- Experience in operation support and maintenance of Salesforce, other CRM systems or SQL server
- Basic knowledge in relational database
- Strong interpersonal and negotiation skills
- Strong verbal and written communication skills, both in Japanese and English
- Strong documentation skills
- Demonstrated ability in communicating with business users
- Ability to work under pressure with multiple priorities
- Self-motivated individual who works well remotely
- Ability to work independently without direct day-to-day supervision
- Experience in real estate business is preferable
- Experience in working with offshore teams is preferable