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Workplace Effectiveness Manager

Kowloon , Hong Kong

Ref#: 19587

Date published: 21-Nov-2018

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Key Responsibilities

The purpose of the Regional Workplace Effectiveness Manager (RWEM) is to be the regional SME matters relating to workplace strategy and improvement, particularly focusing on economics, experience and productivity.

Stakeholder Engagement and Business Alignment

Ability to effectively manage and engage these stakeholder relationships. Interacting with the internal “client” (i.e. country property) is key in understanding where there may be opportunities to improve the workplace, whether that be from a, economic, experience or productivity perspective. Interacting with the wider business in understanding their business objectives, opportunities and challenges, so property as a whole can build solutions to help the business achieve their goals. 

-Proactively engage with local country property teams to understand local property opportunities and challenges with regards to workplace conditions, business objectives etc.

-Support country teams where required by engaging with senior business stakeholders to deep-dive into business objectives and drivers, and validate the alignment of these objectives with property’s solutions

-Share business intelligence with relevant property stakeholders, particularly supporting FW COE, Design and Workplace Analytics functions in putting business context on their efforts in developing workplace tools

Workplace Strategy Ideation and Development and Delivery Oversight

-Lead the development of ideation and development through the stage 1/stage 2 process for small and medium plans

-Support the regional strategist in the development of large plans and major strategies

-Identify any requirement for additional variable support that needs to be engaged prior to financial approval (i.e. PED) and manage this activity (supported by PM, FM, or FW Manager where appropriate)

-Use relevant benchmarks (either internal or external benchmarks) to support the strategy’s merits when compared to other workplace

-Provide oversight on live projects where flexible working is being implemented

Strategic Occupancy Planning

-Identify opportunities via desktop analysis of existing occupancy data

-Integrate Corporate Plan HC Forecast data

-Support projects by developing high-level stacking plans

Flexible Working Workplace Reviews

With any workplace strategy implementation, there will typically be a significant amount of activity in the lead up to go-live/move-in to prepare the business to operate in the new environment, and for Property’s operational support teams to ensure they are correctly supporting the business in the new environment. This project activity should also continue for approximately 3-6 months after go-live to ensure the changes have properly embedded. After this post-go-live support has ended (usually demarcated by the completion of a post occupancy evaluation), there may be the requirement to perform periodic reviews and refresher support well in the longer term.

Training, Education and Awareness

-Continually sharing knowledge of the business, including how specific business challenges have been addressed, opportunities capitalised upon etc.

-Support SMEs (particularly Workplace SMEs) in disseminating best practices, new workplace tools/processes developed or enhanced, which may include delivering training material to the RWEM’s own stakeholder network where appropriate