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WWTP Technician

Petaling Jaya , Malaysia

Ref#: 19023511

Date published: 24-Jun-2019

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  • Leads a group of technicians and ensures effective scheduling, dispatching and execution of all hard services maintenance. 
  • The role is responsible for effective and efficient service delivery, maximized technician productivity and minimized customer business interruptions. 
  • Provides supervision and leadership of a field service team that ensures the efficient and safe maintenance of client location(s).  Develops a detailed daily workforce schedule by technician crew ensuring all skills, requirements and resource availability is met. 
  • Schedule includes all planned maintenance work orders, reactive work orders and corrective work orders.  Hire, train and develop maintenance staff. 
  • Manages all technical training requirements including competency assessments, critical services training and scenario training exercises. 
  • Communicates with client and facility occupants to ensure customer satisfaction and enhance opportunities to expand contract scope. 
  • Manages/hosts the on-site activity of sub-contractors performing hard services. 
  • Available on-call 24/7 to provide telephone assistance or emergency response to the facility. 
  • Ensures compliance to all city, state, and federal license and certification requirements.  Maintain and submit all records and documents to proper authorities for audit purposes 
  • Reviews all work and assures performance in accordance with established safety procedures 
  • Participates in scheduling meetings with operational partners/customer to finalize priority of work orders, optimum downtime windows, and necessary lead times. 
  • Work with Productivity Coordinators and customer (if required) to determine resource availability and level the work force schedule. 
  • Maintains accurate metrics on the performance of maintenance tasks and provide timely reports to the Site Manager.