facebook linkedin

Talent Pool - IT Helpdesk

Makati , Philippines

Ref#: 29835

Date published: 18-Sep-2019

Share with: Facebook LinkedIn Twitter Send to a friend

JOB SUMMARY
Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Digital & Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.