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Sr. Operations Manager

Philippines , Philippines

Ref#: 19004580

Date published: 13-Feb-2019

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JOB SUMMARY

Manages delivery of contracted lease administration services for several client teams, a significant off-site portfolio or a regional office serving a large number of accounts. Establishes, implements and monitors processes to produce timely and accurate client reports and services. Manages all aspects of the client relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organizes and formally supervises the work and performance of staff responsible for providing portfolio administration services for assigned clients. Collaborates with Manager to establish performance objectives for department staff and monitors and reports on accomplishments. Promotes a team environment while empowering direct reports to manage their teams.

Identifies, develops, obtains leadership approval for, and implements process improvement initiatives. Communicates best practices and provides training for the lease administration management team to ensure consistent use of established practices across regions. Establishes a forum for ongoing review and refinement of methods of doing business,

Sets up both Audit and Implementation SWAT teams and serves as a member of both teams as required.

Conducts periodic review of leased and owned portfolios to determine risk, audit, accuracy and value. Communicates with the client on the status of their account and any relevant findings obtained during the review.

Prepares detailed correspondence for clients regarding audit findings; facilitates ad hoc reports as required; monitors quality of work produced by lease administration team members.

Participates in the preparation and delivery of RFPs to existing and potential clients. Provides counsel, as needed, regarding the respective client to internal staff responsible for overall presentation preparation.

Participates in corporate services meetings for assigned clients, including annual meetings to review services provided, propose additional services and obtain an update from the client on the overall service being provided to them.

Performs other duties as assigned.