Your Future Challenges
• Serving as the first point of contact for employees seeking technical assistance over email or Employee Self Service
• Manages daily inquiries through employee self-service case management systems to achieve the agreed service levels.
• Walk the employee through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on HR products or services
To successful in this role, you will need to have:
• Must have an experience using ServiceNow preferably in HR environment
• Min Diploma and above in any field of studies
• Good listening skills, strong communicator and quick thinker
• Asking probing questions and researching, analysing and rectifying problems
• Good technical troubleshooting skills and basic ticketing knowledge using the given technology tool
What we offer:
• Competitive salary and wide scope of responsibilities;
• Ability to develop your skills and understanding of business across APAC
• Broad possibilities of professional and self-development;
• Support at every stage of your career
• Friendly work atmosphere based on mutual trust and respect.
Come join an extremely successful performance and growth oriented team, we'd love to hear from you.