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ServiceNow HR Analyst

Wilayah Persekutuan , Malaysia

Ref#: 18036777

Date published: 28-Dec-2018

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Your Future Challenges 
• Serving as the first point of contact for employees seeking technical assistance over email or Employee Self Service
• Manages daily inquiries through employee self-service case management systems to achieve the agreed service levels.
• Walk the employee through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on HR products or services

To successful in this role, you will need to have:
• Must have an experience using ServiceNow preferably in HR environment
• Min Diploma and above in any field of studies
• Good listening skills, strong communicator and quick thinker
• Asking probing questions and researching, analysing and rectifying problems
• Good technical troubleshooting skills and basic ticketing knowledge using the given technology tool
 
What we offer:
• Competitive salary and wide scope of responsibilities; 
• Ability to develop your skills and understanding of business across APAC 
• Broad possibilities of professional and self-development; 
• Support at every stage of your career
• Friendly work atmosphere based on mutual trust and respect. 

Come join an extremely successful performance and growth oriented team, we'd love to hear from you.