Senior Manager/Associate Director, Facilities Management-North Asia
Hong Kong , Hong Kong
Date published: 8-Aug-2019
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The Regional Facilities Manager is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. Performance Leadership of site based account staff.
- Responsible for all sites in in the sub-regional hub.
Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the location.
Responds to problems and concerns; implements policy, rules and regulations.
Manages on site facilities management operation teams in terms of staffing, training, development and performance.
Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s location; reviews and monitors performance in line with agreed KPI or SLA.
Supports account management team to monitor and modify the services deliverables in accordance to the change of Client’s business needs.
Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE’s corporate standards (including insurance requirements and price standards).
Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues, ensuring a proactive approach is maintained.
Provision of services through third-party contractual relationships for business stationery and document retention activities.
Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk Insight.
Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
Ensure compliance in accordance to the CBRE platform and the CS Global Standards.
- Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience.
- 5+ years operational experience with emphasis on integrated real estate services
- Demonstrated leadership/management skills
- Strong communication, negotiation and analytical skills
- Ability to lead Change Management programmes and manage multi-million dollar budgets
- Demonstrable Health & Safety knowledge and/or experience