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Senior Manager/Associate Director, Facilities Management-North Asia

Hong Kong , Hong Kong

Ref#: 19029426

Date published: 14-Aug-2019

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Role Purpose
The Regional Facilities Manager is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. Performance Leadership of site based account staff. 

Key Responsibilities
  • Responsible for all sites in in the sub-regional hub.
  • Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the location. 
  • Responds to problems and concerns; implements policy, rules and regulations. 
  • Manages on site facilities management operation teams in terms of staffing, training, development and performance.
  • Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s location; reviews and monitors performance in line with agreed KPI or SLA.
  • Supports account management team to monitor and modify the services deliverables in accordance to the change of Client’s business needs.
  • Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
  • Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
  • Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE’s corporate standards (including insurance requirements and price standards). 
  • Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items. 
  • Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
  • Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues, ensuring a proactive approach is maintained.
  • Provision of services through third-party contractual relationships for business stationery and document retention activities.
  • Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk Insight.
  • Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
  • Ensure compliance in accordance to the CBRE platform and the CS Global Standards.

Skills Required
  • Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience.
  • 5+ years operational experience with emphasis on integrated real estate services 
  • Demonstrated leadership/management skills
  • Strong communication, negotiation and analytical skills
  • Ability to lead Change Management programmes and manage multi-million dollar budgets
  • Demonstrable Health & Safety knowledge and/or experience