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Senior Facilities Manager

Singapore , Singapore

Ref#: 19016566

Date published: 7-May-2019

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  • Pro-actively lead the change in current working practices to enhance the service offering through understanding best in class delivery within the market place
  • Act as deputy to account country lead in charge of operations, working across facilities management, project management, workplace strategy and asset management 
  • Establish partnerships with key senior client stakeholders to enable strategic conversations and decision making about space utilisation and operational efficiency 
  • Support the development of the account soft services value proposition by working collaboratively with front of house, events and operational teams
  • Provide quality analysis of customer feedback on an ongoing basis
  • Develop effective response plans and implement actions as needed
  • Be able to vision the future requirements, as relating to the customer journey and to turn the vision into a specific project or set of projects which can be communicated to the wider team
  • Ability to lead a programme of work from inception through to completion, has experience of leading teams through the ‘change curve’ and understands the steps which are needed in this journey
  • Works very closely with the Hub Directors across the account to ensure that consistency in operations (where desired) is achieved effectively and efficiently and continuous improvement plans are in place.
  • Proactively manages & oversee the implementation of any new operational processes and procedures which are needed to be deployed within the account
  • Responsible for building/fostering an environment where competency and skills development are continuously improved across the account
  • Support change and transition management by Assuming a Positive Intent, Mutual Success, Focus – Prioritize and a Client Centric Culture
  • Manage risk; respond to all regulatory and audit inquiries
  • Bachelor’s degree or equivalent with work experience in Client Services, preferably from a financial institution.
  • Minimum of 10 years industry experience required either in the corporate environment, third party service provider or as a consultant
  • Experience with managing multiple locations
  • Experience managing food services suppliers
  • Experience of facilities management, preferably with hands on exposure to operations
  • Accounting/financial knowledge
  • Strong organizational and management skills
  • Strong interpersonal, leadership, and supervisory skills
  • Strong presentation skills
  • Excellent verbal and written communication skills
  • Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Leadership Requirements
  • Thinks strategically - ability to bring together seemingly disparate ideas, areas, products, to create new solutions
  • Leads by example with a strong sense of ownership for all account specific processes, demonstrating sound business judgment and business ethics
  • Global fluency - ability to create international team spirit and to enhance diversity & inclusion
  • Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals 
  • Team building - ability to promote collaboration and cross-cultural cooperation