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Regional PIMO Lead

Bangsar South , Malaysia

Ref#: 28721

Date published: 9-Aug-2019

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ROLE SUMMARY
Responsible for development, coordination & driving account performance & transformation via improvement programmes at a local, regional and global level in support of the contract deliverables and business objectives -  Provide analysis in support to the Performance Innovation Management Office (PIMO) via -
  • Understanding of transformation programmes and projects
  • Supporting the optimisation of costs & saving costs where possible
  • Successful deployment & roll out of customer programme and transformation activities 
  • Develop, implement and manage quality control systems to ensure contract deliverables are met
  • Support an environment of continuous training and skill enhancement
  • Roll out and ensure adherence to all Governance reporting requirements
  • Develop an analytical team to support process improvements and business transformation 

RESPONSIBILITIES
Direct & lead country teams in maintaining data integrity between source systems, and in providing reporting and analytics in support of customer requirements and continuous improvement opportunities.  -  Provide road maps to steer and support the following sample of account 
programmes:
  • Client and Customer Experience 
  • Helpdesk and SSC support services
  • Performance, Reporting & Management Information
  • Account analytics
  • Continuous improvement plans 
  • Account process development and roll out  
  • Account quality assurance and auditing
  • Account incident, risk & compliance 
  • Project Management (execution of account initiatives)
  • Account communications strategy 
  • Acting as a Subject Matter Expert for key business systems. 
  • Providing informal assistance such as technical guidance and/or training
  • Facilitates the maintenance and reporting of benchmarks and performance metrics (i.e. KPI Scorecard results). 
  • Retrieves and organizes data into required reporting formats to provide a basis for comparison and evaluation.
  • Contributes in the development of the Quarterly Business Review and other client presentations.
  • Executes and improves data verification, analysis, reporting and visualization activities.
  • Works effectively with global PIMO to support their efforts in managing projects for success. 
  • Communication and follow up with internal and external customers on data issues and ad hoc report requests.  
  • Other duties as assigned.

IDEAL EDUCATION & EXPERIENCE
  • Bachelor's degree (BA/BS) from four-year College or university.
  • Fluent English oral and written skills, other languages are advantageous   
  • Operational Experience – Minimum 5 years
  • Experience of Problem Solving, think critically and effectively present information.
  • Requires intermediate analytical and quantitative skills. 
  • Ability to comprehend, analyze, and interpret documents. 
  • Requires knowledge of financial terms and principles. 
  • Excellent knowledge Microsoft applications with emphasis on MS Excel. 
  • Experience in Tableau software is preferable but not essential.
  • Advanced Presentation are required
  • Experience in working with diverse and multi-cultural teams
  • Proven ability to initiate and follow through with improvement initiatives

PERSONAL CHARACTERISTICS
  • Demonstrated people and client relationship skills – able to interact 
  • Communication and influencing skills
  • Have a positive and proactive approach to work 
  • Self-motivated and confident, Gravitas, EQ 
  • Flexible – able to adapt and effectively deal with rapidly changing, stressful situations 
  • Able to work independently and be a team player 
  • Exhibits honesty & trustworthiness 
  • Visionary, Clarity, Inspiration, Perspective, Oversight 
  • Energy, Pacing, Focus, Excitement