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Receptionist/ Guest Relations Officer

T'ai-wan , Taiwan

Ref#: 19017941

Date published: 23-May-2019

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JOB DUTIES 

Your responsibilities include but are not limited to: 
 
  • Meet and greet clients and visitors and provide assistance based on their needs 
  • Manage incoming switchboard calls from staff, clients and the general public in an efficient manner 
  • Announce the arrival of guests to internal staff and escort to meeting rooms as required
  • Guiding internal clients through the Guest Relations intranet site as well as advising clients to book meetings through Meeting & Events On-line 
  • Manage Hospitality Suite – including booking all future and same day reservations, cancellations and/or amendments to bookings as per the clients requests 
  • Ensure meeting rooms are maintained to the established standards.  This includes returning chairs to their correct positions, removing any crockery, wiping down the tables, replacing the telephones into position and removing any debris from the carpet 
  • Ensure the fridges in all client meeting rooms and the staff kitchen are stocked daily 
  • Maintain a high standard of quality and cleanliness in the Guest Relations kitchen at all times 
  • Order canteen supplies & office consumables for Guest Relations and staff kitchens and restock accordingly 
  • Maintain the reception desk in a clean and tidy manner ensuring: 
  • Desk is uncluttered and free of unnecessary items/papers/post-it-notes 
  • Drinking vessels are discreetly placed and returned to the kitchen after use 
  • Reception telephones are sterilised on a daily basis and kept in good working order 
  • Desk and drawers are free of personal items
  • Ensure reception and public spaces are kept clean and tidy with furniture in appropriate positions at all times  
  
 
Position Description: 

  • Assist with beverage service to meeting rooms and set up/placement of equipment in rooms when required 
  • Coordinate any catering, audio visual and equipment requirements requested by the client 
  • Ensure all faults with furniture, fixtures and equipment are recorded, reported and rectified 
  • Provide administrative support to MPW as required 
  • Management of courier requests for domestic/international services, register of all inwards/outwards couriers and notification of all deliveries to staff 
  • Sorting and distribution incoming/outgoing mail, newspapers, packages and correspondence 
  • Security requests for staff and visitor access passes via BSD service desk & checking daily access report 
  • Daily changing of back-up data tape, retrieval and collection 
  • Carry out emergency building evacuation procedures for the Guest Relations area - acting as floor warden if Executive is away. Will be required to attend Fire Warden meetings 
  • Assist the Guest Relations Supervisor with any administrative or project work as required 
  • Back up Psychometric Assessment administrator 
  • Toner recycling removal 
 
QUALIFICATIONS / WORK EXPERIENCE REQUIRED

  • Previous reception experience in a corporate or hotel environment 
  • Administrative skills advantageous – word, excel and outlook are desirable 
  • Personality Characteristics 
  • High level of integrity and professionalism 
  • Enthusiasm and flexible approach to work
  • High standard of presentation and grooming 
  • Drive to consistently deliver high standards