Manages the work activities and staff responsible for providing real estate portfolio administration, database management, accounts payable and receivable, and audit services within the lease administration platform. Focuses on day-to-day operations and manages relationships with internal and external customers to ensure client service needs are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as single-point-of-contact with client for all service delivery concerns. Establishes and maintains strong working relationships with clients, their landlords and tenants. Facilitates fast, accurate and efficient new account transition.
Resolves critical issues for clients by researching and gathering information about payment transactions, lease terms and other relevant items. Establishes and maintains working relationship with clients and/or landlords.
Conducts financial analysis/accounting as appropriate, including AR/AP, rent rolls, and budgets in accordance with required accounting principles (GAAP, TAX, CASH, etc.).
Acts as a team lead including providing work flow direction to co-workers and providing account supervision. Ensures data integrity and accuracy by performing quality control review of work completed by team members. Cross-checks and reviews work of peers to ensure quality and accuracy of data prepared by team members for accuracy.
Serves as a member of a transition team, if needed, to get a new account set up and operating quickly and efficiently.
Performs other duties as assigned.