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IT Helpdesk Analyst

Philippines , Philippines

Ref#: 19016544

Date published: 6-May-2019

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JOB SUMMARY
Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications

ESSENTIAL DUTIES AND RESPONSIBILITIES
Answers and documents all help desk calls related to specific software applications and computer hardware.
Provides end-user support for specific software applications.
May assist with some hardware issues.
Creates and terminates new users related to specific software applications.
Creates and updates user security access.
Monitors servers and users to ensure that the systems are operational.
Informs Digital & Technology Services of any operational problems.
Conducts system maintenance on network.
Reviews software literature for any software updates and upgrades.
Performs other duties as assigned.