Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers and documents more complex help desk calls related to specific software applications and computer hardware.
- Provides end-user support for specific software applications.
- May assist with more complex hardware issues.
- Creates and terminates new users related to specific software applications.
- Creates and updates user security access.
- Monitors servers and users to ensure that the systems are operational.
- Informs Digital & Technology Services of any operational problems.
- Conducts system maintenance on network.
- Reviews software literature for any software updates and upgrades.
- Performs other duties as assigned.