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Help Desk Supervisor

Makati City , Philippines

Ref#: 19028534

Date published: 1-Aug-2019

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JOB SUMMARY

Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answers and documents more complex help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with more complex hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Digital & Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.