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Help Desk Supervisor

Makati City , Philippines

Ref#: 19023363

Date published: 25-Jun-2019

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JOB SUMMARY Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications 

ESSENTIAL DUTIES AND RESPONSIBILITIES Answers and documents more complex help desk calls related to specific software applications and computer hardware. Provides end-user support for specific software applications. May assist with more complex hardware issues. Creates and terminates new users related to specific software applications. Creates and updates user security access. Monitors servers and users to ensure that the systems are operational. Informs Digital & Technology Services of any operational problems. Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. 

  • Communication Skills
    • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
  • Financial Knowledge
    • Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Reasoning Ability
    • Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
  • Other Skills & Abilities
    • Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment.