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Guest Relation Officer

Singapore , Singapore

Ref#: 19000573

Date published: 10-Jan-2019

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Key Responsibilities:

  • Providing consistent and memorable customer experiences to customers, both internal and external, through the provision of first class customer service. 
  • Acting as a “Brand Ambassador” ensuring the first impressions to all visitors aligns with vision, values and brand promise.
  • Adopting “One Team” culture, acting as an interface with all support service (IT, Security, etc) to ensure delivery of services to customers.
  • Considering the “Customer Journey” - maintaining meeting room facilities and ensuring that all rooms and services support the delivery of an excellent customer experience.
  • Acting as the single point of contact supporting the “See it, Own It, Solve It” culture for any facilities related issues for floor(s).
  • Responsible for delivering high level of customer service relationship and delivery to the clients.
  • Ensuring the management of meeting rooms and training rooms on the client floors are handled professionally and maximizing the utilisation of available facilities
  • Providing prompt response to guests/clients’ requests in a friendly and professional manner.
  • Ensuring all meeting facilities are fully stocked and prepared in advance of customer meetings
  • Coordinating with helpdesk and vendors (cleaners, technicians, audio and video technicians) to ensure service request/work order are completed with due care and minimal disruption to others.
  • Proactively attending, following up, closing and tracking facilities related issue/defect/complaint/request/enquiry.

Key Requirements:

  • High Customer Satisfaction scores
  • Diploma in Hotel Management or relevant studies
  • Min. 2 years of hospitality, customer service or facilities management operations exposure
  • Good verbal communication skills
  • Good presentation skills
  • Strong problem-solving skills
  • Strong team player