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フィールドテクニカルサービスエンジニア(契約社員)|Field Technical Service Engineer (Contract)

Minato-Ku , Japan

Ref#: 19026577

Date published: 17-Jul-2019

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Key Responsibilities: 

  • Troubleshoot PC related issues over the phone, onsite, and using administration tools.
  • Inventory Management. 
  • Hardware support (Dell, HP, Lenovo, Xerox Printers).
  • System documentation.
  • Client software packaging/installing, training.
  • Hardware kitting, PC setup (image cloning).
  • Support IT internal projects, office relocation, data migration.
  • FTS Shift 9:00 – 18:00 minimum 2~3 times in a week.

Essential Skills:

  • Minimum of 3 years of experience in supporting Windows7 & 10 with multi language packs in a large scale corporate environment. (At least 300+ users).
  • Minimum of 2 years of experience in supporting MS Office 2013 / Office 365.
  • Good understanding of common Windows services or technology such as NTFS, DNS, DHCP, FTP, IIS, DFS.
  • Good knowledge on ITIL v3 Foundation.
  • Knowledge of Windows 10, Microsoft Azure, Anti-Virus software etc.
  • Good communication skills in Japanese and English, to discuss IT related issues with offsite and head office IT staff respectively, by both e-mail and phone.
  • Ability to support multi-language (English/Japanese) software.
  • A can-do attitude is a must.
  • Knowledge of Cisco products is highly regarded.
  • IP telephony, Video Conferencing, Zoom, Digital Signage, InterCall support experience.

Desirable skills:

  • MCP/MCITP/MCTS/MCSE. CC
  • Knowledge of Microsoft Office 365.
  • Mac Support experience.
  • TOEIC 600+.