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Facilities Officer - GWS

Hong Kong Island , Hong Kong

Ref#: 19013605

Date published: 10-Apr-2019

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Purpose of the role:

Supporting facilities and utility systems in client site independently (Retail banking). 
Ensuring client's requirement are met through quality soft service delivery.
Maintaining FM service standard and managing all available resources in site.
Co-ordinating and supervising preventive maintenance relating to the HAVC / ACMV installation, equipment and other related operating functions, such as housekeeping, landscape maintenance, security cameras, roller shutters, dock levelers, turn-stiles, lifts, etc.


Primary Accountabilities:

Preparing the site execution plan and conducting site day to day FM service based on the understanding of SOW and site FM requirements.

Making periodic liaison with the client and end-user, implementing escalation and response time as required.

Managing the vendor performance to achieve cost saving target and KPI . 

Leading service satisfaction survey and supervising continued improvement activities in operation.

Working with EHS manager on complying with EHS, critical systems and statutory regulations.

Preparing periodic operation reports as required.

Assisting in the development and execution of continuous improvement programme.

Administrating, coordinating and updating the company business license and related documents.


Other Responsibilities:

To ensure that all staff comply to EHS requirements

To ensure all Service Provider’s representative have completed the safety training programs for contractors by the client.

To maintain and update documentation pertaining to all preventive maintenance schedule to the facilities. 

To conduct regular service provider’s performance reviews, covering work quality and customer satisfaction issues.

To undertake any additional duties as assigned by superiors as and when need arises.