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Customer Svcs Representative

Makati City , Philippines

Ref#: 19027539

Date published: 25-Jul-2019

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JOB SUMMARY 

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
  • Generates and dispatches service request work orders for completion by vendors.
  • Schedules conference rooms and audio-visual equipment.
  • Responds to customer inquiries and concerns.
  • Follows up with customers to ensure customer satisfaction.
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
  • Contacts customer for additional information and communicating the steps in the work order process.
  • Runs, reviews, and distributes various customer service reports as necessary.
  • May generate and dispatch service request work orders for completion by vendors.
  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
  • Provides informal assistance such as technical guidance and/or training to co-workers.
  • Other duties may be assigned