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Customer Service Representative (Facilities Help desk)- Ayala, Makati

Makati , Philippines

Ref#: 19026845

Date published: 14-Aug-2019

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NON BPO, 90% BACK-OFFICE & 10% CALLS (MAX 5-10 CALLS DAILY) USUAL CALLS WOULD ONLY LAST FOR 3-5 MINS, NO QUEUING, NO PILE of QUESTIONS from CALLERS, PURELY, EASY CUSTOMER ASSISTANCE for Building/Facilities Management.

Job Description

  • Receive report (in a form of call/ email/ chat) on building maintenance related concern (i.e broken door, AC not working, burnt light bulb, water leak, security access request, etc).
  • Create a ticket on the reported issue and dispatch it to the appropriate department (housekeeping, ground maintenance, security, Engineering/Technician department)
  • Prepare reports using MS Office applications (work, excel, ppt)
Shifting Schedule (Rotating after every 4 Months) to support our team in APAC, EMEA & AMERICAs
  • 5AM- 1PM
  • 1PM- 9PM
  • 9PM- 5AM

We're looking to hire a Facilities Helpdesk Officer Representative for our in-house Shared Services Facet to provide customer service by answering incoming Facilities Service Requests, via phone, chat, email & online requests from all business units on facility-related issues.

A US Fortune 500 company, CBRE GWS is a Real Estate and Property Management company with focus on Integrated Facilities Management. Globally, we employ over 40,000 employees and operate in 42 countries (450 offices worldwide with main office located in Los Angeles, California) working with 100+ MNC clients in and out of the Philippines.

Minimun Qualification:

  • Bachelor's Degree Graduate (any course)
  • Must be amenable to work in shifting shcedule
  • Must be willing to work in Ayala, Makati City
  • Customer Oriented, Computer Savvy, Proficient in English Communication Skills