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Customer Service Representative (Facilities Help desk)- Ayala, Makati

Makati , Philippines

Ref#: 19026845

Date published: 14-Aug-2019

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Job Description

 📍Receive report (in a form of call/ email/ chat) on building maintenance related concern (i.e broken door, AC not working, burnt light bulb, water leak, security access request, etc).
📍Create a ticket on the reported issue and dispatch it to the appropriate department (housekeeping, ground maintenance, security, Engineering/Technician department) 
📍Prepare reports using MS Office applications (work, excel, ppt)

We're looking to hire an entry level Facilities Helpdesk Officer Representative for our in-house Shared Services Facet to provide customer service by answering incoming Facilities Service Requests, via phone, chat, email & online requests from all business units on facility-related issues.

IN-HOUSE, NON BPO, NO SALES, NO QOUTAS, USUAL CALLS WOULD ONLY LAST FOR 3-5 MINS, NO QUEUING, NO PILE of QUESTIONS from CALLERS, PURELY, EASY CUSTOMER ASSISTANCE for Building/Facilities Management. Guaranteed a breath of fresh air if you've been in the BPO industry for some time now.

A US Fortune 500 company, CBRE GWS is a Real Estate and Property Management company with focus on Integrated Facilities Management. Globally, we employ over 40,000 employees and operate in 42 countries (450 offices worldwide with main office located in Los Angeles, California) working with 100+ MNC clients in and out of the Philippines.