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Customer Service Officer, Property Management (near Downtown MRT)

Singapore , Singapore

Ref#: 19036136

Date published: 11-Oct-2019

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Key responsibilities:
  • Provide professional and friendly point of contact at the Reception Desk
  • Greet and assist visitors and guests including attending to queries
  • Acting as the interface between the client / visitor stakeholders and internal management staff.
  • To liaise with the client personnel to manage security access requests
  • Provide support on ad hoc building management issues when required or directed by the Manager / Landlords / Tenants.
  • Manages recurring facility service vendors to ensure service levels consistent with the scope of work. 
  • Foster and maintain positive working relationships with clients, client sub-contractors, suppliers and consultants.
Qualifications and skills
  • At least 2 years of Customer Service, Concierge or facilities experience 
  • Strong decision making skills and customer experience focused.
  • A quality and continuous improvement focus
  • Strong Communications and interpersonal skills
  • A common sense approach and initiative when resolving issues.