Seoul , South Korea
Date published: 23-Aug-2019
*This position entails working at a client account in Jongro
o Manage overall delivery of services to the client, including overall accountability for financial, resource and performance management and reporting & delivery/adherence to account level process
o Lead the team to deliver a seamless service, which is on time, on budget and according to agreed quality/service levels.
o Manage the performance, training, and development of those directly reporting to the position.
o Where applicable - manage the adoption of a “one team approach” by integrating supply partner management (and their team reports) with CBRE Service Delivery Team to ensure both CBRE and supply partners’ act and behave as one.
o Manage services so that delivery complies with the Client’s guiding principles and Service Level Requirements.
o Serve as a business partner to the Client ensuring their goals are realized and requirements are met. Maintain an open communication with key Client stakeholders and ensuring they are well-informed and kept abreast of operational milestones.
o Manage and co-ordinate the delivery of CBRE remote services where applicable.
o Ensure high levels of communication and coordination with regional Client and internal stakeholders including but not limited to SMEs, risk & assurance etc.
o Take corrective action to bring about required change and ensure contract requirements have been executed at a level above the specified standards.
o Ensure compliance with all company policies and procedures and adhering to company standards.
o Manage and optimize supply chain and partners in conjunction with relevant sourcing organizations. Manage robust vendor management plan.
o Direct responsibility for overall performance delivery of CBRE and Service Providers on-site, ensuring that it meets or exceeds agreed SLA’s and KPI’s
o Budget development and presentation to line manager, budget management and financial reporting to our client
o Works to ensure the proper coordination with key client stakeholders in relation to significant projects and critical events to meet overall customer satisfaction
o Establishing the resource requirements for both own and Service Provider to maintain day-to-day service excellence
o On call 24/7 to respond to any emergency
o Responsible for business planning, setting policy and objectives for each site
o Assuring Service Provider compliance and maximizing value by directing regular performance review and measurement
o Identify quality improvements in process or procedures
o Ensures that all operational teams under their respective portfolio closes out completed reactive and PPM related works orders on a day by day basis to meet the minimum KPI standards.
o Lead the daily operational briefings for all lead EFM team members, vendors and partners.
o Establish effective day-to-day business relationships with the client stakeholders and take a proactive approach to meeting expectations and requirements
o Develop and present regular client reports to an agreed set of criteria
o Awareness and compliance to CBRE and Client HSSE, ensuring safety of work practices and procedures of CBRE employees and contracted employees
o Ensure competitive pricing, tenders, approvals and timely submission for settlement
o To keep up to date 'best practice' and playbooks making recommendations to the management team and Client where appropriate
o Where applicable, liaise with landlord and Property/Facilities/Asset managers to ensure their service obligations are being met.
o Undertakes regular management audit review of critical services in country on specific compliance requirements.
o Owning the service delivery, KPI and SLA measurement process.
o Managing key supplier and client relationships
o Responsible for the consistency in delivery of all related services for client in the Country.
o Degree or equivalent in property, and business or related recognized management professional qualification would be an advantage.
o Able to write reports, communications and to build relationships and communicate with key stakeholders.
o 10+ years’ experience managing Property and Premises delivery across multiple sites to multiple stakeholders
o Experience working for a service provider on an outsource contract
o Some experience of managing the supply chain
o Demonstrable evidence of team management and leadership skills
o Thorough understanding of performance management
o Experienced in driving and closing out operational change
o Project management related experience would be an advantage
o Evidence of working in a flexible/changing business environment
o Awareness of workplace health & safety regulations.