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Community Relations Executive / Senior Executive, (HarbourFront) Contract to Perm

Singapore , Singapore

Ref#: 19038123

Date published: 21-Oct-2019

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The incumbent reports to the Community Relations Manager. Supporting the General Manager, he/she ensure the efficient and smooth operation of all matters relating to resident relationship management and communications at the Development.

Responsibilities:
  • Actively engage residents on daily operations and establish a good rapport with them.
  • Attend to all resident queries, including access card administration, vehicles registration, licence application, etc. 
  • Manage feedback and concerns from residents and responding to them in an accurate and timely manner
  • Work with the Estate team to handle feedback on maintenance matters.
  • Support the client on events, organising community bonding / community-related activities or events for the development
  • Responsible for communication activities like drafting of newsletters and circulars for the development.
  • Manage community relations activities such as minutes taking, distributing of flyers/invitation, co-ordination for catering, organizing of community events, assisting with the set up and tear down activities for the event, etc. 
  • Act as the first point of contact for all resident and resident-related matters.
  • Maintain the hotline and attend to telephone calls and walk in enquires. any disputes or issues involving residents. 
  • General administrative duties relating to residents management services.
  • Any other ad hoc duties assigned by your Superiors to support the operations and management. 
Requirements: 
  • Diploma / degree holder with at least 2 – 5 years of relevant experience. 
  • Excellent interpersonal and communications skills (spoken and written)
  • Good organization skills, ability to navigate ambiguity and tactful. 
  • Mature, tactful, confident and ability to work with different level of people.
  • Service quality mindset to deliver excellent customer service to the residents