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Community Manager/ Facilities Manager

New Territories , Hong Kong

Ref#: 25650

Date published: 22-May-2019

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Responsibilities:
The "Community Manager" position is a key role in leading a Customer service team in offering all soft services to the client / building occupants for advance commercial building including Operations, Helpdesk, Tenancy, Security, Housekeeping, Landscaping  and integrate the workflow and requirement within the soft service driven elements

  • Manage soft service staff, including hiring, training, personnel development and vendor management to ensure quality of services being delivered to clients and to meet with the agreed SLA and KPI
  • Establish operation strategy for handling day to-day matters as well as the emergency contingency planning, making sure a crisis as the emergency contingency planning, making sure a crisis response and disaster recovery process are in place for the development and to ensure compliance of policies and guidelines
  • Vetting all critical documents on all Operation, Helpdesk, Tenancy Service as well as Customer Service Issues the Facilities Director in the running of activities and functions as well as all aspect of operation and tenancy matter as required
  • Establishing and maintaining a close relationship with key stakeholders and tenants
  • Assist the management team in formulating the Operation, Helpdesk, Tenancy as well as Customer Service Policy
  • Assisting the management team in arranging soft service training to designed team and other facility management staff including vendor's staff
  • Assisting in preparing the budget and monitoring expenditures for the security, cleaning, gardening etc.
  • Conduct customer surveys and lead the continuous improvement program
  • Supporting the development of Smart technology for operations and tenants' interfaces
  • Customer service oriented and willingness to engaged with tenants identify smart technology operation opportunities.
Requirement:
  • Degree or above holder preferably in property/facilities management or related discipline
  • Member of HKIFM/ RICS/ CIH/ HKIH/ IFMA is an advantage
  • Minimum 8 years in Property/Facilities Management (preferably in managing in Grade A commercial building)