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Beijing , China

Date published: 27-Feb-2019

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- Build a strong working relationship with client to resolve conflicts and achieve Win/Win results.
- Ability to satisfy clients that require extraordinarily high service levels.
- Fully understand Statement of Work and act within its guidelines.
- Supervise, mentor and train staff.
- Responsible for maintenance, soft service, vendor management and contract administration covering services related to facilities management.
- Reduce, manage, analyze and report Operating expense. Assist CBRE management with the preparation of annual budgets and full year projections.
- Responsible for the efficient operation of the facilities service desk/helpdesk through the facilities management team.
- Incorporate an owner's mentality, responsible for managing all aspects of the facilities, including facilities support services, quality assurance of the building and general support services, overall budget administration.
- Prepare facility maangement strategy and LOP.
- Ensure compliance with regulatory codes and environmental guidelines and establish critical systems testing and emergency procedures.
- Establish performance criteria and parameters for vendors and service providers. In conjunction with procurement, initiates leverage on vendor contracts, service agreements and volume of procurement.
- Observes and ensure compliance with company policies and procedures
- Maintain proper documentation of requests, changes, incidents, QMS, etc..
- Work with clients, CBRE team and management to continually look for ways to improve service quality, service ratings and leverage opportunities.
- Minimum of 8 years directly related experience in a facility management.
- Experience in planning and maintenance program methodology covering equipment such as but not limited to UPS, Air-conditioning, lighting, power generators, etc.
- Experience in facilities operating budget preparations.
- Excellent interpersonal, relationship management, and consultation skills required.
- Must possess leadership skills, have experience in supervisory and administrative role.
- Technical/engineering scholastic background is an advantage. Property Management, Facility Management or Facilities project management qualifications would be preferred.
- Must be well-organized and able to prioritize multiple tasks.
- Ability to work independently and exhibit a superior customer service attitude.
- Fluent oral and written communication skills required- both Mandarin and English.
- Software competency: Microsoft Office.
- Practical knowledge in procurement, contract administration, regulatory/governmental codes and regulations